Hi there my son wants to leave at the end of the month I have to give 30 days notice etc. I have forgotten my password as I pay for his phone. I have tried to call etc .A code can be sent only to his phone and not mine but I dont have his phone with me.can it be sent to my email??
If this isn't the case I will cancel the derict debit at the end of the month
Please help me to sort this asap!!
Regards jon marchant
Best answer by PavD
Welcome to the iD Community.
Apologies for the delay.
I have sent you a direct message with some further information.
Don’t cancel it. In fact, leave it open for a whole month after you’ve disconnected. The reason why you should do this is as follows… After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!