Question

Wanting to leave ID

  • 8 June 2018
  • 1 reply
  • 252 views

I would like to recieve my PAC code to leave ID. I have been on hold for an hour on two different occasions, listening to the recorded voice and no human being.
I was completely mis-sold my contract and being without a phone, I have missed vital calls and messages.
Also the ID account does not feature anywhere an easy to leave method, which it leads us to believe.
If I can have someone to assist me know, I would be grateful before taking the matter further.

1 reply

Userlevel 7
Badge +10
Hello @PCG,

Sorry to hear you're having issues with cancelling this account.

Is this a handset contract or a SIM-only?

Only SIM-only accounts can be terminated from within the iD App/MyAccount.

If this is a handset contract, please let me know so I can advise further.

Mohammed

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Why iD Mobile?