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When should I request PAC code?

  • 29 July 2020
  • 1 reply
  • 740 views
J
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Hi,

I've ordered a new phone and sim from a different provider, as my contract with ID Mobile ends in a couple of weeks.

The new phone should arrive in 2 - 3 weeks I have been told.

When should I request my PAC codes from ID? When the new phone arrives or before that?

Do I need to do anything else to cancel my contract, other than get my PAC code?

Thanks!

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Best answer by Ryan 31 July 2020, 12:21

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Ryan
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Hi @Jess95,

As PAC codes last for 30-days, you can effectively request one now if you are going to change providers within the next 30-days. After 30-days, a new PAC code can be issued anyway.

Once the PAC code has been used by your new provider, the plan will automatically cancel on our system and a final bill will be issued.

Ryan

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