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Where can I contact to cancel two accidental pay monthly phone orders

  • 18 October 2020
  • 1 reply
  • 8 views

Hi there

 

I recently put through two orders for two phones that are pay monthly, I want to cancel both of these orders since this was a mistake, the page froze and crashed and put them both through. I tried replying to the email I was sent since I can’t reply to the texts from ID mobile because I am having issues with my phone. Any help would be appreciated in cancelling both of these orders, they were accidental.

 

Thank you

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Best answer by Kevin 20 October 2020, 19:05

Hi @LawrenceR

Generally speaking, the quickest way to get in touch is through our Live Chat Team, though we’ll be happy to assist here if still needed.

In order to do just that we’ve sent you a private message so that we can locate the orders that need cancelling and help with that/ or a return of them if they’ve been dispatched already.

Simply click on your profile icon in the top right, then go to your private messages.

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Hi @LawrenceR

Generally speaking, the quickest way to get in touch is through our Live Chat Team, though we’ll be happy to assist here if still needed.

In order to do just that we’ve sent you a private message so that we can locate the orders that need cancelling and help with that/ or a return of them if they’ve been dispatched already.

Simply click on your profile icon in the top right, then go to your private messages.

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