Question

why are you sending me an invalid pac code

  • 24 February 2021
  • 7 replies
  • 44 views

Userlevel 1

Hi ID, 

I have requested my pac.

but you are sending me the one giffgaff sent me in December 2020…

Who do I have to chase down to get the correct one?


7 replies

Userlevel 1

For anyone else reading this:

Under Ofcom regulations, service providers must provide a PAC either immediately over the phone or within 2 hours by text message unless other arrangements have been agreed between a consumer and service provider.

 

Hopefully ID Mobile get back to me soon

Userlevel 1
Badge +6

Hi @Meritez 

That’s odd! 

We’ve popped you a message so we can take a look into this for you. 

Thanks, 

Jade 

Userlevel 1

Hi @Meritez 

That’s odd! 

We’ve popped you a message so we can take a look into this for you. 

Thanks, 

Jade 

Hi Jade,

 

Messaged replied to

Userlevel 1

Hi ID,

Would you be able to give me a timeframe on issuing a valid PAC Code?

Userlevel 4
Badge +3

Hi @Meritez 

We can confirm the Support team will respond to your Private Message in the next 24-48 hours and provide you with a valid PAC code.

-Mohsin

Userlevel 1

Hi @Meritez 

We can confirm the Support team will respond to your Private Message in the next 24-48 hours and provide you with a valid PAC code.

-Mohsin

Thanks for the update 😊

Userlevel 1

Here’s hoping I see my Valid PAC today :)

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