I signed up for a SIM only deal. A day later, we all got given a free phone to use at work. So I used the CHAT function and explained this to customer services (and, fortunately, have the emailed transcript!).
I was told it was fine to cancel within a 14 day period and, as I hadn’t even installed the SIM, my account would just be closed. However, I’ve just had a bill in. I don’t understand why, as I was told it was totally cancelled
I’ve tried live chat - not working.