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Will my upgrade revert upon returning it?

  • 26 June 2019
  • 3 replies
  • 137 views

I had an upgrade through Id on 11th June but decided I didn't like the phone so returned it to cpw on 22nd June. Will my plan go back to the original plan? Also when will I be able to get an upgrade?
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Best answer by Ryan 27 June 2019, 13:54

Hi @Kay29,

Although @Hikari is correct in some respect, this is only for SIM only purchases. Upgrades are slightly different.

Upon returning an upgraded order, the plan will revert back to the previous tariff if it is still available and once completed, you will be able to upgrade once again.

Ryan
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3 replies

Userlevel 8
Badge +9
Hey again @Kay29

According to faq page your sim would move to pay as you go

Quote "Please don't return any SIM cards to us. If you cancel your plan within your returns period, you can keep your SIM and use it as a Pay-as-you-go SIM. Or if you don't want it anymore, please destroy it. "

I would recommend you to call sales team explain the situation and see what your options are. You can find number here.

Kind Regards
Userlevel 6
Badge +8
Hi @Kay29,

Although @Hikari is correct in some respect, this is only for SIM only purchases. Upgrades are slightly different.

Upon returning an upgraded order, the plan will revert back to the previous tariff if it is still available and once completed, you will be able to upgrade once again.

Ryan
Thanks for your help.

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