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Within cooling off period but want to change deal

  • 11 September 2020
  • 3 replies
  • 55 views
P
Rank
Userlevel 1

I am within the 14 day cooling off period but would like more data. Is it possible to switch my deal to the 8GB for £8 deal?

 

Thanks

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Best answer by Will 13 September 2020, 17:35

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @ps2mint, 

 

You can’t switch a tariff until you’ve had it for at least 30 days.  So we could cancel it and you can take out a new one, or you could wait until next month and change it then.

 

If you want to go for the cancellation, let us know and we’ll be happy to help.

 

Will

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V
Rank

Can i switch such that deal is applicable after 30 days but details can be captured during cooling period?

 

V
Rank

On a separate note how can we reach to ID Customer service - when we call→ click options 4 and 2→ asks for customer service pin calls get disconnect. On chat, when we ask for customer service via chat to agent then get a message that all customers services agents are busy and try again.

 

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