There are a few options available if you want to end your iD Mobile plan. Please note that cancelling your direct debit does not constitute cancelling your plan; it’s important you follow one of the below methods.
Cancel without moving to another network
If you’re not moving to another network, and just want to end your iD Mobile plan, you can do this on the iD Mobile app or My Account online. Please note that if you choose to end your plan this way, you will be subject to a 30-day disconnection period which means you will continue to pay for your iD Mobile services for the next 30-days.
To cancel your plan without moving to another network, simply:
- Log in to the iD Mobile App or My Account online
- Click on the “My Account” link from the dashboard
- On the ‘Manage my plan’ tile, select ‘Thinking of leaving’
- Select ‘Switch or Cancel Now’
- Click “End your iD Mobile plan” and follow the instructions
If you’re unable to cancel your plan using the iD Mobile App or My Account online, you can chat to one of our Live Chat agents.
The Live Chat team will answer chats between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Moving to another network (switch/port)
If you want to take your number to another network you can do this by getting your PAC. If you want to leave and not take your number with you, you can get a STAC. Both of these methods will immediately terminate your iD Mobile plan once you move to a new provider.
Move and take your mobile number using a PAC:
If you want to keep your mobile number and move to another provider simply:
Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.
It’s totally free, and you will receive a text with your PAC number within a minute, it also will also include important information about any early termination charges (if any).
Reminder: you will have 30 days in which to provide your PAC to your new network.
Move and don’t take your mobile number using a STAC:
If you don’t need to keep your number and want move to another provider simply:
Text STAC DDMMYY to 75075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your STAC number which will be valid for 30 days.
Again, it’s totally free and you’ll receive a text with your STAC number within a minute, it will also include important information about any early termination charges.
Reminder: you will have 30 days in which to provide your STAC to you new network.