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  • 17 Topics
  • 50 Replies

Capping

Everything you need to know about setting up and changing bill caps on your account.

17 Topics

Rank
iD Mobile iD mobile employee

Blog Bill capping: all you need to know

Bill capping: all you need to know

You’ve probably heard lots of news about bill capping recently. And that’s because new legislation is making all UK network providers offer bill capping from 1 October. But guess what? iD has been offering it from day one. Isn’t that great! Here’s how it works on iD. What is bill capping? It lets y...

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4 months ago
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EdH iD mobile employee

Tutorial Capping explained – how to adjust your cap (Updated 1/10/18)

Bill Capping is a feature on all iD plans. It puts a capped limit on your out-of-plan spend, so you’ll never get shocked with an unexpectedly large bill. So, if you use up an allowance and start getting charged at our out-of-plan rates, you’ll get stopped from spending any more when you reach your...

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4 months ago
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Paule Rookie

Unlock and Locking Cap
Question

Is it possible to 'uncap' my plan for say 1 hour and then 'recap'. Or does uncapping last the whole billing cycle?

21 3
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3 days ago
Ed lakin

Bill cap

The phone I’ve got is for my 10 year old son, I’m looking to put somethings in place to stop him going over his limit like a cap on the bill

109 1
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1 month ago
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Chimpyking Rookie

Unable to make calls even though I have minutes and signal
Solved

Tried to make a call today an got as far as a voice telling me I was out of minutes and needed to add more etc. Upon checking my minutes using the app I found that I did in fact have loads (300) so I don't really know what the problem is as I'm not on the phone a lot so won't have used those minutes...

125 2
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1 month ago
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Lenka

Cap bill - roaming
Solved

Hi, I’d like to ask if this means that I cannot use the 500mins provided to make roaming calls to eu countries like Slovakia with a 0£ cap.

43 1
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2 months ago
Lesleypat

Capping
Question

Please help! I urgently need to use my phone. We have a family member who is terminally ill. Message today says I have used 100% of my cap. Can't log in to account and can't access via app. No chat available as it says closed as does the 7777 telephone number.

31 1
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2 months ago
Ickey32

Capped allowance
Question

How can I use my capped allowance to pay for stuff e.g. games

39 1
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4 months ago
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betheluned Rookie

capped allowance
Question

I have a cap on my daughter's phone which should mean she can not go over £25. Well her current phone bill is £44 . This isn't the first time it's happened and my app tells me once she reaches her cap she can't use the services yet clearly they are charging extra. Difficult to contact them can't fi...

162 8
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4 months ago
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dirk1978 Rookie

Default Capping £50?
Solved

My daughter's next phone bill is showing as £83 so far. Only after creating an account and logging in did I see this and saw that the capping set to £50. Why on earth is it this high by default? Also the page says that I'll never pay more than £69 with that cap which is obviously incorrect if my n...

64 3
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5 months ago
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JaneA Rookie

Capping data
Solved

My daughter has just got this with her first phone but it appears that you can only cap data at £5 over limit. I’m not happy 🤨 . Surely there is a way of capping data so she doesn’t go over at all 🤷‍♀️

65 1
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5 months ago
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Marouf14 Rookie

Phone Capping
Solved

Can I not cap my overspend limit to £5? I hate how I pay for my plan and unexpectedly have to pay an extra £5 on top.

357 6
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5 months ago
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iD Mobile iD mobile employee

Tutorial Capping explained – how to adjust your pre-set cap

Capping is a feature is on all iD plans. *As of the 1st October 2018, we have updated our capping policy, so that you can now cap at £0. For more details on this update and further information on Bill Capping click here. It puts a capped limit on your out-of-plan spend, so you’ll never get shocked...

1217 8
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6 months ago
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HB88 Rookie

Why can't we cap at £0?
Solved

Hello. I joined iD with the understanding that they allow capping, which I had with my previous provider as well. What they failed to mention is that it starts at a minimum £5 spend. I find this slightly odd and a little bit unfair. iD - give us £0 capping (pretty please)!

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Rank
6 months ago
James. 5501

Why do I get charged over my capped limit and does it come off debit automatically
Question

Getting charged over my capped limit and magicly its 18 pounds my bill just jumps

36 1
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7 months ago
Don26

How do I increase my cap?
Solved

How do I increase my capped limit? Was not aware this happens as knew to mobile phones. Thankyou

38 2
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9 months ago
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tommy710 Rookie

How do i CAP my contract
Solved

I recently got a fone with a £20 contract,the idea being that when id used my allowance i would have to wait until the month after to continue to use,ive just had a text stating ive used my data allowance and any further data usage will be charged at etc etc. My fones off until i figure this out,is...

54 1
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9 months ago

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