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Capping

Everything you need to know about setting up and changing bill caps on your account.

  • 15 Topics
  • 36 Replies

15 Topics

Rank
iD Mobile iD Mobile Employee

Blog Bill capping: all you need to know

Bill capping: all you need to know

All UK network providers must offer bill capping, according to a piece of legislation that came into effect on 1 October 2019. But guess what? iD has been offering it from day one. Here’s how it works. What is bill capping? It lets you cap your monthly spend on your bill so you can avoid any nasty...

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1 year ago
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EdH Rookie

Tutorial Capping explained – how to adjust your cap (Updated 1/10/18)

Bill Capping is a feature on all iD plans. It puts a capped limit on your out-of-plan spend, so you’ll never get shocked with an unexpectedly large bill. So, if you use up an allowance and start getting charged at our out-of-plan rates, you’ll get stopped from spending any more when you reach your...

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1 year ago
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Ejwatson Civilian

Add ons and Caps
Question

Hi I brought 40 ounds of add ons this month as we have been without WiFi. I brought each one just as the one before ran out. Yet my account has been charged for the use of normal data and has eaten through my cap thus my bill has gone up by much more than I expected. I'm not sure if this is meant to...

13 0
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11 days ago
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pollian Civilian

getting past cap limit
Question

I received a message saying cap reached (not sure how but that’s another topic). As I’m in South America I need to be able to use phone when necessary so how can I solve problem? Cap is already £25 so cant raise it: have made special payment of £25 but this has not appeared in account yet. 

61 1
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4 months ago
Ed lakin

Bill cap
Solved

The phone I’ve got is for my 10 year old son, I’m looking to put somethings in place to stop him going over his limit like a cap on the bill

286 2
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6 months ago
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Paule Civilian

Unlock and Locking Cap
Solved

Is it possible to 'uncap' my plan for say 1 hour and then 'recap'. Or does uncapping last the whole billing cycle?

183 3
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1 year ago
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Chimpyking Civilian

Unable to make calls even though I have minutes and signal
Solved

Tried to make a call today an got as far as a voice telling me I was out of minutes and needed to add more etc. Upon checking my minutes using the app I found that I did in fact have loads (300) so I don't really know what the problem is as I'm not on the phone a lot so won't have used those minutes...

374 2
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1 year ago
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Lenka

Cap bill - roaming
Solved

Hi, I’d like to ask if this means that I cannot use the 500mins provided to make roaming calls to eu countries like Slovakia with a 0£ cap.

216 1
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1 year ago
Lesleypat

Capping
Question

Please help! I urgently need to use my phone. We have a family member who is terminally ill. Message today says I have used 100% of my cap. Can't log in to account and can't access via app. No chat available as it says closed as does the 7777 telephone number.

172 1
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1 year ago
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dirk1978 Civilian

Default Capping £50?
Solved

My daughter's next phone bill is showing as £83 so far. Only after creating an account and logging in did I see this and saw that the capping set to £50. Why on earth is it this high by default? Also the page says that I'll never pay more than £69 with that cap which is obviously incorrect if my n...

237 3
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1 year ago
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JaneA Civilian

Capping data
Solved

My daughter has just got this with her first phone but it appears that you can only cap data at £5 over limit. I’m not happy 🤨 . Surely there is a way of capping data so she doesn’t go over at all 🤷‍♀️

263 1
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1 year ago
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iD Mobile iD Mobile Employee

Tutorial Capping explained – how to adjust your pre-set cap

Capping is a feature is on all iD plans. *As of the 1st October 2018, we have updated our capping policy, so that you can now cap at £0. For more details on this update and further information on Bill Capping click here. It puts a capped limit on your out-of-plan spend, so you’ll never get shocked...

2450 8
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1 year ago
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HB88 Civilian

Why can't we cap at £0?
Solved

Hello. I joined iD with the understanding that they allow capping, which I had with my previous provider as well. What they failed to mention is that it starts at a minimum £5 spend. I find this slightly odd and a little bit unfair. iD - give us £0 capping (pretty please)!

1070 11
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Rank
1 year ago
James. 5501

Why do I get charged over my capped limit and does it come off debit automatically
Question

Getting charged over my capped limit and magicly its 18 pounds my bill just jumps

132 1
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1 year ago
Don26

How do I increase my cap?
Solved

How do I increase my capped limit? Was not aware this happens as knew to mobile phones. Thankyou

178 2
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1 year ago

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