I have paid for a bundle twice and it's capped I can't do anything? Help please
Ā
Best answer by Mohammed
View originalI have paid for a bundle twice and it's capped I can't do anything? Help please
Ā
Best answer by Mohammed
View originalHi
Please can you explain further on the issue you are seeing and what plan type you have?Ā
Ryan
Hi, I may have the same problem.
I had a Ā£15 bundle that expired and I used my mobile app to bump it up to a Ā£20 one but nothing happened.Ā I tried toĀ buy the Ā£20 bundle again, including entering payment details and the app confirming that Iād paid but still no bundle.Ā The money has left my account (Ā£40 in total) but still nothing.Ā I think this might be because I changed the bundleĀ after the old one had expired but why you canāt just start me on a new one is a mystery.
I also canāt get through to a human by phone which is frankly VERY annoying.Ā As you guys have my money can you sort out giving me a refund of one of the bundles and a phone service asĀ soon as possible please?
Thanks.
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