Question

Capping

  • 18 November 2018
  • 1 reply
  • 184 views

Please help! I urgently need to use my phone. We have a family member who is terminally ill. Message today says I have used 100% of my cap. Can't log in to account and can't access via app. No chat available as it says closed as does the 7777 telephone number.

1 reply

Userlevel 4
Badge +6
Hi Lesleypat, we're sorry to hear of your personal circumstances. You can change the cap on the app or website but if you're not able to get access you can reset your password here

https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword

-Phil

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