Capping my account when I'm in credit ?

  • 15 October 2020
  • 3 replies

why  do you always claim i have no capacity to make calls on my phone when you always show unused capacity on my statements, or do you just want to lose clients ?

3 replies

Userlevel 7
Badge +9

Hi @terrybenf,

I am sorry to hear about that issue. You may hit your cap if you make calls that are not included within your allowances, please can you explain more about the messages you see so we can advise further?


i get a voice on my phone telling me i have to pay more to be able to make calls & my phone doesn,t allow any outgoing calls , despite my statement ALWAYS showing a positive balance , when i queried this the operator said he would sort it. over 4 months  !!!!!!!!!!!!!!!!!!!!


Userlevel 6
Badge +9

Hi @terrybenf 

What is the literal error message you’re getting?

Is the number you’re trying to call a premium rate one (like a business number or something of that nature?).