Best answer by Phil
View originalHow can I cap my plan?
Please help! I urgently need to use my phone. We have a family member who is terminally ill. Message today says I have used 100% of my cap. Can't log in to account and can't access via app. No chat available as it says closed as does the 7777 telephone number.
Hello
Have you actually completed the capping change in the iD app?
Please note that changing the cap does not remove charges already incurred from previous months.
Can you confirm you have updated the cap in the app/account?
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Mohammed
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Hi Lesleypat, we're sorry to hear of your personal circumstances. You can change the cap on the app or website but if you're not able to get access you can reset your password here
https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword
-Phil
https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword
-Phil
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