Yesterday I upgraded mid plan to a £20 p/month unlimited everything contract. Today I've gone to make phone calls only to be told that I've reached my capped limit? In order to make any phone calls I'm having to change the limit on the cap and continue increasing the charges. I made one 2 minute phone call that used £2.50 of an allowance I shouldn't have ? I never had a problem with this before upgrading. I never came close to reaching a cap on anything other than data. Very confused and can't get hold of anyone other than a useless automated phone receiver. Please help !
Upgraded contact to unlimited everything, now suddenly getting out of plan caps which means i cant even make phone calls ???
Hi
Welcome to the iD Community.
Sorry to hear about the unexpected charges.
Please contact our Live Chat team who are able to look into the account and charges for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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