£20 taken but no bundle? | Join the discussion, ask questions, share advice.

£20 taken but no bundle?

  • 30 December 2021
  • 1 reply

Good evening, I took a £20 bundle and paid for it. The website even went to "congratulations you've bought this bundle" the payment is on my bank account statement yet I've got not data. No bundle. Nothing. How can I resolve this? 

1 reply

Userlevel 8
Badge +9

Hello @Kyomi Bailey-Wilson,

Sorry to hear the bundle has not applied.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.



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