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Question

Cancelling SIM only plan

  • 19 July 2021
  • 1 reply
  • 9 views

I need to cancel my Pay Monthly 1 Month SIM only plan.  However, attempting to do so via the website (My Account > Switch or Cancel Now > End your ID mobile plan) results in the error message ‘Subscription details are not found in CMP6 System.

 

Please help!


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1 reply

Userlevel 7
Badge +10

Hello @jameswoodi,

We’re sorry to hear about that. Unfortunately the problem may be linked to this on-going services issue found here.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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