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Final Notice demand

  • 10 January 2022
  • 3 replies
  • 30 views

Hello.  I am an ex ID mobile customer and I left a couple of years ago.  Today out of the blue I have received a Final Notice Demand for £39.  I have had no other correspodence for any demands of monies untill today.

The frustrating part is that I cannot get in touch with ID mobile customer services to sort this out.  The email service complaint@idmobile.co.uk is no longer in use.  The chat bot doesnt work and automated telephone line requires my phone number which is no longer recognised and therefore cuts me off!!!

So is there anybody from ID mobile on here get in touch with me with a way to solve this problem please?

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Best answer by mboughen 12 January 2022, 07:40

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3 replies

Userlevel 6
Badge +7

@mboughen ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hello Kash

Thanks for the reply but I managed to get it sorted through the chat bot

Userlevel 8
Badge +9

Glad to hear that @mboughen,

Thanks for letting us know.

 

Mohammed

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