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need to order new SIM but ID doesnt recognise my number

  • 27 October 2021
  • 2 replies

Hi. Im trying to order a new SIM as my previous phone got lost. But when I try to go into account it says it doesn't recognise my number. I haven't used the SIM in ages but want to start it up again with a new SIM in a new phone. Can you help please?

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2 replies

Userlevel 8
Badge +5

Hello @Geoff Mortimore,

You probably best advised to just order a new SIM from iD or pop into a Currys store a get one there.

Good luck. 

Userlevel 7
Badge +10

Hi @Geoff Mortimore,

We can send you a replacement SIM card. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link:

You can also use our Live Chat feature here to obtain one a bit sooner.


Why iD Mobile?