Hi, I have just started a new contract with you although I am a continuing customer. The new phone you sent me is faulty. It doesn't find internet when going from 1 place to another (e.g. home to work).
Please contact me
Chris Hogben
[REDACTED]
Hi, I have just started a new contract with you although I am a continuing customer. The new phone you sent me is faulty. It doesn't find internet when going from 1 place to another (e.g. home to work).
Please contact me
Chris Hogben
[REDACTED]
Best answer by Tom
Sorry to hear this, please could you provide the postcode(s) where you’re having issues with data?
Have you tried your SIM card in another device to test?
Have you tried resetting your network settings?
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
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