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Pac


Sharon Carr
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Can you check if my PAC code is being processed getting this message 

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

Best answer by andewhite

Okay @Sharon Carr, unfortunately UK mobile number transfers don’t take place immediately. 

With switching to iD Mobile, on the website site they advise: 

However, in this forum they advise:

 

When I switched to iD Mobile, my old provider’s SIM card stopped working around 10:30am, and the number I wanted to keep began working with my iD SIM card just after 3pm.

🤞

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7 replies

andewhite
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  • January 12, 2024

Hey @Sharon Carr, have you tried the iD online Live Chat, at https://idmobile.co.uk/live-chat, for assistance with this issue? 

The agents work until 8pm on weekdays (6pm at weekends). 

After connecting, type “talk to a person” to avoid the 24/7 chat-bot.

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 13, 2024

Hi @Sharon Carr,

Welcome to the Community!

Sorry to hear about the issues with your PAC code.

Just checking if you managed to contact somebody via the link that @andewhite provided.

Please let us know if you require further assistance.


Kash


Sharon Carr
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  • 4 replies
  • January 13, 2024

Hi 

hopefully my number will transfer on Monday 

Been very quiet no one can get hold of me 😂


Sharon Carr
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  • 4 replies
  • January 15, 2024

Hi my number has not transfered who do I contact 


andewhite
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  • January 15, 2024
Sharon Carr wrote:

Hi my number has not transferred who do I contact 

What date was your number scheduled to transfer to iD Mobile, @Sharon Carr


Sharon Carr
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  • 4 replies
  • January 15, 2024

Today 


andewhite
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  • Answer
  • January 15, 2024

Okay @Sharon Carr, unfortunately UK mobile number transfers don’t take place immediately. 

With switching to iD Mobile, on the website site they advise: 

However, in this forum they advise:

 

When I switched to iD Mobile, my old provider’s SIM card stopped working around 10:30am, and the number I wanted to keep began working with my iD SIM card just after 3pm.

🤞