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Return new phone

  • 7 October 2021
  • 2 replies

Hi. How can I return my new phone within the cooling off period? I cannot get onto Live Chat no matter which browser I use. Its not a very good service. 

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2 replies

Userlevel 7
Badge +10

Hi @ElaineM,

Please can you try and clear your browser cookies to see if this helps?

In the meantime, we will send you a Private Message to discuss this further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link:


Userlevel 8
Badge +7

Hello @ElaineM,

I just tried Live Chat service from my laptop PC and it’s working for me.

Anyway, if you want to cancel in real-time, then Live Chat is your best option.

If you don’t mind waiting, an iD agent with send you a private message in due course.

You could also try doing this in a Carphone Warehouse store - anyway, good luck.

Why iD Mobile?