When you join us from another network, you’ll probably want to keep your old mobile number.
Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done!
Don’t know your PAC from your STAC? We’ve explained the differences between these two things below
What is the difference between a PAC and a STAC
Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect.
A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch.
How do I get my PAC or STAC?
If you want to keep your mobile number and move to iD Mobile simply text
PAC and send it to 65075
Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances
Reminder: you will have 30 days in which to provide your PAC to us
If you don’t need to keep your number and want to move to iD Mobile simple text
STAC and send it to 75075
Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances
Reminder: you will have 30 days in which to provide your STAC to us
Once you have the relevant code, you can enter it either through the iD Mobile app following the below steps or through our website here
Step 1. Log in
Log in to your app or ‘My Account’.
Step 2. Go to services
Log in to your app or ‘My Account’. Click ‘Services’ at the bottom of your app screen or ‘My Services’ on the left of your ‘My Account’ homepage.
Step 3. Go to ‘Keep my number’
Select 'Transfer my number' in the ‘Keep my number’ section of the app.
Step 4. Enter your PAC and Submit
Enter the mobile number that you want to keep using, and your PAC code. Then press 'Submit'.
That’s all there is to it. Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5.30pm, it takes 2 working days.
Please note: porting in doesn't interrupt your iD Mobile connection. You can use it as normal while we process your request.
If you’ve got a question, ask below. Or if you’ve got any handy ‘keep my number’ tips of your own, feel free to share.