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Transfer my mobile number to iD

  • 16 March 2018
  • 63 replies
  • 38309 views

Userlevel 8
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When you join us from another network, you’ll probably want to keep your old mobile number.


Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done!

Don’t know your PAC from your STAC? We’ve explained the differences between these two things below

 

What is the difference between a PAC and a STAC

Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect.

A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch.

 

How do I get my PAC or STAC?

 

  • PAC

If you want to keep your mobile number and move to iD Mobile simply text

PAC and send it to 65075

Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances

Reminder: you will have 30 days in which to provide your PAC to us

 

  • STAC

If you don’t need to keep your number and want to move to iD Mobile simple text

STAC and send it to 75075

Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances

Reminder: you will have 30 days in which to provide your STAC to us

 

Once you have the relevant code, you can enter it either through the iD Mobile app following the below steps or through our website here



Step 1. Log in
Log in to your app or ‘My Account’.

Step 2. Go to services
Log in to your app or ‘My Account’. Click ‘Services’ at the bottom of your app screen or ‘My Services’ on the left of your ‘My Account’ homepage.

Step 3. Go to ‘Keep my number’
Select 'Transfer my number' in the ‘Keep my number’ section of the app.

Step 4. Enter your PAC and Submit
Enter the mobile number that you want to keep using, and your PAC code. Then press 'Submit'.

That’s all there is to it. Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5.30pm, it takes 2 working days.


Please note: porting in doesn't interrupt your iD Mobile connection. You can use it as normal while we process your request.

If you’ve got a question, ask below. Or if you’ve got any handy ‘keep my number’ tips of your own, feel free to share.


63 replies

Hello, 

 

I requested the number change from EE to ID. Filled in the form and pressed submit but nothing happens, I also don’t get a confirmation. 
 

Can someone please help me? 

Userlevel 7
Badge +8

Hi @Anitabrink,

 

Is this on the App, or via a web browser? If it’s a web browser, have you tried using a different one, or refreshing the page?

 

Will

Hi @Anitabrink,

 

Is this on the App, or via a web browser? If it’s a web browser, have you tried using a different one, or refreshing the page?

 

Will

Hi Will, I have just received a text message.

We have tried to process your PAC/STAC but ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. 
Can you please help me with this?

Thank you so much,

Anita

Userlevel 7
Badge +8

Hi @Anitabrink,

 

It sounds like it’s fine, but we’ll double check for you if you like?

 

If so, please reply to the Private Message we’re about to send you, and we’ll take it from there.

 

Will

Userlevel 1

I am trying to transfer my old number and i keep getting a message that my old number or PAC are wrong. They are not. Please fix this urgently.

When you join us from another network, you’ll probably want to keep your old mobile number.


Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done!

Don’t know your PAC from your STAC? We’ve explained the differences between these two things below

 

What is the difference between a PAC and a STAC

Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect.

A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch.

 

How do I get my PAC or STAC?

 

  • PAC

If you want to keep your mobile number and move to iD Mobile simply text

PAC and send it to 65075

Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances

Reminder: you will have 30 days in which to provide your PAC to us

 

  • STAC

If you don’t need to keep your number and want to move to iD Mobile simple text

STAC and send it to 75075

Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances

Reminder: you will have 30 days in which to provide your STAC to us

 

Once you have the relevant code, you can enter it either through the iD Mobile app following the below steps or through our website here



Step 1. Log in
Log in to your app or ‘My Account’.

Step 2. Go to services
Log in to your app or ‘My Account’. Click ‘Services’ at the bottom of your app screen or ‘My Services’ on the left of your ‘My Account’ homepage.

Step 3. Go to ‘Keep my number’
Select 'Transfer my number' in the ‘Keep my number’ section of the app.

Step 4. Enter your PAC and Submit
Enter the mobile number that you want to keep using, and your PAC code. Then press 'Submit'.

That’s all there is to it. Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5.30pm, it takes 2 working days.


Please note: porting in doesn't interrupt your iD Mobile connection. You can use it as normal while we process your request.

If you’ve got a question, ask below. Or if you’ve got any handy ‘keep my number’ tips of your own, feel free to share.

 

When you join us from another network, you’ll probably want to keep your old mobile number.


Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done!

Don’t know your PAC from your STAC? We’ve explained the differences between these two things below

 

What is the difference between a PAC and a STAC

Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect.

A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch.

 

How do I get my PAC or STAC?

 

  • PAC

If you want to keep your mobile number and move to iD Mobile simply text

PAC and send it to 65075

Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances

Reminder: you will have 30 days in which to provide your PAC to us

 

  • STAC

If you don’t need to keep your number and want to move to iD Mobile simple text

STAC and send it to 75075

Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances

Reminder: you will have 30 days in which to provide your STAC to us

 

Once you have the relevant code, you can enter it either through the iD Mobile app following the below steps or through our website here



Step 1. Log in
Log in to your app or ‘My Account’.

Step 2. Go to services
Log in to your app or ‘My Account’. Click ‘Services’ at the bottom of your app screen or ‘My Services’ on the left of your ‘My Account’ homepage.

Step 3. Go to ‘Keep my number’
Select 'Transfer my number' in the ‘Keep my number’ section of the app.

Step 4. Enter your PAC and Submit
Enter the mobile number that you want to keep using, and your PAC code. Then press 'Submit'.

That’s all there is to it. Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5.30pm, it takes 2 working days.


Please note: porting in doesn't interrupt your iD Mobile connection. You can use 

 

I received a PAC code from my old network, and thought that this old number would be transferred fully and successfully, but it hasn’t. My mum keeps seeing the number on the new phone, and I’m not receiving some iMessages, some texts say they aren’t sending when they clearly are as people do respond, and my family couldn’t FaceTime me the other day and I couldn’t use through the app either. It seems like it’s 50/50 where it works and it doesn’t and it’s incredibly frustrating as I want to make sure it has transferred successfully and fully as I cannot afford to be charged from my past company, which had text me saying that I hadn’t used my PAC code yet, which I definitely have and have my old number on here. The confusion is massive. 

Userlevel 7
Badge +10

Hi @madb2000,

I’m sorry to hear about that issue. You may need to update your phone settings just in case the iPhone has not done this already. Please try each step in order and let us know how it goes:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Ryan

Hello. Today, I received my SIM card and wanted to transfer my number.
But when I fill everything, it says that the phone number or PAC code is incorrect.
I checked several times, no mistake.
Help me.

I am already on Three on a pay monthly SIM, no contract.  Can I transfer to an ID plan delivered by Three, and keeping my mobile number currently on Three by getting a PAC code from Three?

Userlevel 7
Badge +10

Hi @Jckm,

That’s correct, you can move a phone number from the Three network and over to our network. 🙂

@jo_iliev, did you managed to get your port sorted or do you need further help?

Ryan

Hi @Ryan 

 

Are you able to assist with my failed PAC transfer? I’ve been in contact with ID support via live chat 3 times now I believe, each time they say it will be fixed within 24-48 hours but I am still here without my original mobile number.

 

I’ve been without it for a week and it is causing so many issues with my business as I cannot login to my accounts due to 2FA requiring my mobile number for example the HMRC website and PayPal. :tired_face:

 

My recent ticket number is -248269083. I was going to go on live chat today again but it seems to be offline.

 

Thanks.

Hi, I recently submitted my PAC code to transfer my number over on the ID mobile app and I’ve just had a text from ID saying ‘We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. But I put in the correct info. What should I do??

Userlevel 7
Badge +8

Hi @orangeorange and @Libby Henton,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

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