Question

calls not being received.

  • 2 July 2020
  • 6 replies
  • 145 views

my daughters iPhone won’t receive any calls, she can make calls, but if you try and call her back the call will not connect. We have tried different phones and have checked all through the phones system, even tried the old turn it on and off trick.  

Nothing works, no call are getting through. 

Please help. 

Coverage is good here. 


6 replies

Userlevel 4
Badge +10

Hi there @Wallychops 

Have you recently moved a number from one network to another?  Do texts and data work?

What message do you hear when trying to call the number in question?

Yes have recently moved sim, I can call but not receive calls.. I was told my number has been ported successfully so everything should have been fine 

Can you please help 

I need help with my sim cannot receive calls 

Userlevel 7
Badge +10

Hello @Sammicah2121,

Have you tried restarting the device to see if this helps?

Are you not receiving calls from any number or specific ones only?

Try a landline if possible.

 

Can you also confirm if data/texts are affected?

 

Mohammed

Userlevel 7
Badge +10

I need help with my sim cannot receive calls 

 

We’ve merged your posts into one place @Sammicah2121 

 

Mohammed

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