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Can no longer receive or send phone calls from home (London W8)

  • 15 September 2020
  • 8 replies
  • 82 views
R
Rank
Userlevel 1

I have used ID mobile for about 4 years very satisfactorily but can no longer make or receive calls

from home in London W8. Coverage is shown as excellent on maps.

(I can receive/send if I move outside the block of flat)

What is the reason? and hopefully this is temporary. Your advice please

(Online chat was quite useless on this occasion)

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Best answer by Will 26 September 2020, 18:17

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8 replies

Mohammed
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Userlevel 7
Badge +10

Hello @Roger Roget,

 

We’ll get a PM sent over so we can look into this further for you.

The texts may be a separate issue.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Hello Mohammed,

The fault has gone on for well over 2 weeks - I cannot even get sms from banks for 2 steps verification !

so quite a nuisance. At 78 and isolating a lot I am getting very frustrated .The least I expected is an update from ID -t hough it would not put me back on line to get or receive calls.

Can someone get back to me, please.

Thanks,

Roger

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Roger Roget,

We’ve merged your post here as you created a separate topic for the same issue.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
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Userlevel 6
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Hi @Roger Roget,

 

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

 

We have it on good authority that they’re working around the clock to get this sorted, but as of yet we don’t have a specific time frame to provide I’m afraid.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Unable to send or receive CALLS for several days from home(see copy of my previous message)

If this was not bad enough , now ALSO unable to receive text  !!-such as bank logging confirmation.

Location is London W8 6LZ

Roger Roget (wrote :) > I have used ID mobile for about 4 years very satisfactorily but can no longer make or receive calls from home in London W8. Coverage is shown as excellent on maps. (I can receive/send if I move outside the block of flat) What is the reason? and hopefully this is temporary. Your advice please(Online chat was quite useless on this occasion)

Will replied (7days ago) If there has never been an issue before, my first inclination would be that we’re performing maintenance on a mast in your area. So I can check this for you, can you provide me with a full postcode please?  ……

Roger Roget (me) replied W8 6LZ……. Now soon without phone at home for 10 days. 

This is NOT ACCEPTABLE

R
Rank
Userlevel 1

Hi @Roger Roget,

 

If there has never been an issue before, my first inclination would be that we’re performing maintenance on a mast in your area. So I can check this for you, can you provide me with a full postcode please?

Will --------------------------------------------

Hello Will,

Thanks for your reply as fault continues

Post code is  W8 6LZ

Roger                                      CAN I HAVE A REPLY  to my reply PLEASE?    post code W8 6LZ

 

R
Rank
Userlevel 1

Hello Will,

Thanks for your reply as fault continues

Post code is  W8 6LZ

Roger

Will
Rank
Userlevel 6
Badge +8

Hi @Roger Roget,

 

If there has never been an issue before, my first inclination would be that we’re performing maintenance on a mast in your area. So I can check this for you, can you provide me with a full postcode please?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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