Question

Can't hear phone calls or press menu buttons when on a call

  • 19 October 2020
  • 1 reply
  • 23 views

Hi, I have been trying to make phone calls today, but whilst on the call and they ask me to ‘press 1 for, press 2 for...’ etc, any time I press a number on the keypad it doesn’t register and I cannot go to the next part of the menu. Furthermore, when I have made phone calls or someone has called me, it is a bad line and either they cannot hear me at all or it is intermittment sound. I have restarted my phone and had the same issue. I cannot call ID directly, because I can’t get through to anyone, due to the point mentioned above about the menu and not being heard on the phone. Please help. I’m using an Android Samsung A40


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1 reply

Userlevel 6
Badge +10

Hi @ljhdiamond4,

I am sorry to hear about those issues! So we can check the coverage in your area, can you confirm your postcode please?

In regards to the menu error, this can sometimes happen if there is a bad connection as the function doesn’t get sent to the recipient. Does it happen every time you are asked to use the keypad or is it intermittent?

Ryan

Why iD Mobile?