Question

Can't make or send calls, text messages

R
Rank

I am unable to make or send calls, texts normally. Can anyone help?

11 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @ReallyStressful,

We’re sorry to hear this! Please can you restart your phone to see if this brings the service back?

Ryan

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R
Rank

Hi @ReallyStressful,

We’re sorry to hear this! Please can you restart your phone to see if this brings the service back?

Ryan

It does not unfortunately.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @ReallyStressful,

 

What’s the full postcode of the area you are facing issues?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

.

R
Rank

Hello @ReallyStressful,

 

What’s the full postcode of the area you are facing issues?

 

Mohammed

E11RR

P
Rank
Userlevel 4
Badge +2

Hi @ReallyStressful 

Can you also check to see your mobile has the right setting configured.

Please click on the link https://www.idmobile.co.uk/help-and-advice/get-your-settings?_ga=2.43980198.2058570684.1587974677-494818187.1580224089

Let us know .

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
R
Rank

Hi @ReallyStressful 

Can you also check to see your mobile has the right setting configured.

Please click on the link https://www.idmobile.co.uk/help-and-advice/get-your-settings?_ga=2.43980198.2058570684.1587974677-494818187.1580224089

Let us know .

Thanks,

Pearl

Yup, it matches whats in the table.

Carrie1811
Rank

I cannot make any calls or send texts!

 

Carrie1811
Rank

Is there a customer services telephone?

andewhite
Rank
Userlevel 8
Badge +9

Hello @Carrie1811, iD customer service is entirely online.

For real-time help use the Live Chat service 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).

You can also get help using PM services on the iD twitter (https://twitter.com/id_mobile_uk) and facebook (https://facebook.com/idmobileuk/) pages.

Good luck.

Will
Rank
Userlevel 6
Badge +8

Hi @Carrie1811,

 

Like @andewhite says, we have no number and run an online only Customer Service experience. 

 

How long have you been unable to make and receive calls? How many bars of signal are showing?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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