Question

Coverage Issues - Ending my monthly plan

  • 10 September 2020
  • 1 reply
  • 29 views

I have a contract that includes a phone, SIM card, unlimited minutes, unlimited texts & 1 GB Data. My contract ends in February 2021. 
 

I would like to end my contract because I get no service at my frequent locations. Do I have to pay the cost of the remaining months (line rental)? If I do not want to pay, what are my options


1 reply

Userlevel 4
Badge +10

Hi there @Ismailv5 

Could we get your home postcode first of all so that we can look into any potential coverage issues you’ve mentioned? 

We’d more than likely be able to help you further once made aware of any matters like this.

 

If we were to end your contract early you would be liable for the remaining months of line rental as the contract costs that you’re repaying would include the cost of the phone too.

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