Question

Data suddenly stopped working on iphone XR

  • 29 August 2020
  • 1 reply
  • 61 views

Yesterday all my data both 3 and 4G stopped working. I have almost my entire amount for the month left. I have tried rebooting the phone many times and reset the network settings but neither have worked.

After a reset the data worked for just a split second and I was able to reload a webpage but now won’t work again. The internet does not work with any app and I can’t even send iMessages. When I load the YouTube app on data the message at the bottom oscillates between “no connection” and “online” every couple of seconds.

my wifi still works fine

I have made no changes to my plan in many many months and can’t explain this. Urgently need help resolving the issue


1 reply

Userlevel 4
Badge +10

We’re terribly sorry to hear what’s been happening there @Warmitage 

Could we get your full postcode to check in on any known issues affecting the area?

Did anything change yesterday that you think could have triggered an issue?  Change of phone?  Changing any settings? etc…

Are calls and regular messages working?

Have you been able to test your iD Mobile SIM in another device to see how things fair there?

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Why iD Mobile?