Question

Emergency calls only

  • 5 November 2019
  • 3 replies
  • 275 views
K

Not sure why my phone is saying emergency calls only. Have switched on and off and checked .. no bill outstanding. In the SE5 area. Is there a problem in the area

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello there, @Knikkii,

 

I’m sorry to hear that.

 

Can you please confirm the full postcode for me so I can check this?

Are you having any issues away from home at all?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K

Postcode is SE5 8QW. Cant make calls or access internet at home or away

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Knikkii,

 

If you can’t access services when away from home, there may be another factor here.

I can see that there’s congestion on the network in this area due to a high number of connections. 

 

This started around the 30/10/19, is this also when your issues started?

 

Could you try testing your SIM in another handset and test your SIM in your own handset? 

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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