Hi. three people in our household have id mobiles, for the last three days none of us has had a signal. any ideas? thanks.

Hello @Juls Ridge,

Sorry to hear that.

It sounds like a coverage problem in the area.

What’s the full postcode of the affected area?

Mohammed

Hi there @Juls Ridge 

Currently speaking some planned work is being carried out on the mast closest to your home.  So it stands to reason that this is likely the root of the problem.

Any sort of maintenance work like this is a top priority to get resolved though, so we’d imagine the Three Network Engineers should hopefully have this all fixed soon.

Have things been patchy since the work began?  Or has it consistently been zero signal since?

Hi @Juls Ridge , I don’t imagine it’ll be going on for much longer. If you find after a couple of days that the issue is still persisting though, please do drop us another message and we’ll do what we can to get a more accurate update.

Will