Phone number for id.so I can talk to someone.
Best answer by Will
I wouldn’t say it’s a case of wisdom, or lack there of. You see, lets say you decided to take out a 2nd SIM card using your details for a business line, or a friend or member of your family. If we then, upon seeing the same details flag up, terminated your existing line, this would leave you in a bit of a pickle. That’s why we don’t disconnect a line on a hunch, and await for customer contact to request a disconnection.
Regarding how to get your new plan onto your existing contract, we have two options. Option one would be to cancel the new plan, and see if you’re instead able to perform a tariff change on the existing plan to the one that you’ve recently purchased.
The other option would be something we refer to as a “Triangle Port”.
A Triangle Port requires obtaining a pay as you go SIM card for a network other than ourselves and porting the desired number over onto the pay as you go SIM. You would do this by requesting a PAC number for the old number from us and giving it to the pay as you go network.
Once you have done this and the desired number is on the pay as you go SIM, you then need to contact that network and request another PAC code. Once you have this, you can then contact us again and port the number over to your new line.
Let us know which option you’d like to pursue, and we’ll be happy to provide the required assistance.