Question

I don't receive texts

  • 26 October 2019
  • 5 replies
  • 72 views

Hi

as the subject says, since switching to your network I stopped receiving texts.

I have Xiaomi Redmi Note 4. Before when I was in previous network everything was working fine. I kept my number from that network.

Please support.

Thanks


5 replies

Userlevel 7
Badge +8

@ice-m  welcome to the ID Community,

 

Have you power cycled your mobile since the migration started?

 

You are required to restart the phone (switch it off and back on)

power cycle the mobile at least once or twice so all services are updated.

 

It can take up to 24 hours for your previous service provider to fully transfer you over!

Hi,

I switched phone off and on. I can’t take out battery as it’s internal one.

To be more precise I don’t receive texts from Lycamobile network, others work just fine.

 

Userlevel 4
Badge +6

Hi @ice-m , thanks for the extra information.

 

Are you able to receive calls from Lycamobile users?

Is that your previous network?

Phil 

Hi

yes I can receive calls, 

Lycamobile is not my previous network

Userlevel 7
Badge +8

Hello @ice-m,

 

Is it just one person on Lycamobile or multiple different numbers from Lycamobile who can’t text you?

Have you checked to see you haven’t blocked that person?

 

Mohammed

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