Question

internet not working

  • 23 April 2020
  • 5 replies
  • 237 views
Leathard1990
Rank
Userlevel 1

Anyone have any idea why my internet is not working, hasn’t worked all day, I’ve tried switching it off and back on nothing seems to be working 

5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Leathard1990,

I am sorry to hear this! Have you checked your allowances via our app to ensure that your data has not run out?

Ryan

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M
Rank

Did you get yours working ?mines not worked for a week...

P
Rank
Userlevel 4
Badge +2

Hi @Matt50 

Welcome to the iD Community.

I’m sorry to see this post was not responded to.

Have this issued been resolved or you still need someone to look into this?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
K
Rank
Userlevel 1

For some reason my internet connection keeps cutting out . It says I’m on 4G but it does not work . It’s been happening the past few weeks but today it’s cut out completely and not been working the past couple hours. I have checked and I have plenty of data on my allowance . I am really not happy as I need this to be able to do my work. Due to Covid I’m unable to talk to anyone , so what am I suppose to do? I’m currently on WiFi but I am soon moving house to somewhere I can’t get onto the internet. 

Will
Rank
Userlevel 6
Badge +8

Hi @K.taylor , we’re aware that we had some issues with an outage yesterday that has since been rectified. If you turn your handset off and on again, it should resume normal service.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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