Question

Mobile data turned off by operator

  • 11 March 2020
  • 1 reply
  • 32 views

Hi all,

 

New to iD and at work for the first time today since getting the new contract- I’ve gone SIM only, previously having used this phone with o2 for the last 2 years and no problems. I’m now getting a notification every two minutes or so that says ‘No mobile data service. Temporarily turned off by your operator’. Have tried turning mobile data on and off from settings and restarted my phone but still keep getting the notification, it’s not even 9am yet and it’s already driving me mad! I’ve checked the coverage map and it shows good indoor and outdoor 4G signal in my location, does anyone have any ideas? Have i just got a dodgy SIM?

 

Thanks!


1 reply

Userlevel 5
Badge +6

This sounds very odd @Leaves 

Has this been happening everywhere, or just in certain locations?

It would be helpful to us to check your postcode for any known coverage issues potentially affecting your area.

Could you get in touch with our Customer Services Team through one of the following:

Dialling 0333 003 7777 for our Customer Services Team.

Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us

Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)

Twitter (https://twitter.com/iD_Mobile_UK)

Emailing our office at: communitysupport@idmobile.co.uk

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.


Thanks

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