Best answer by Mohammed
View originalOur network uses Three UK masts for coverage ☑️
You can head to our Coverage Checker to see what the expected coverage is like in your area.
Mohammed
I have tried everything yesterday my phone was fine. Today all day no phone call out or in? So HELP.
Hi
We are sorry to hear this. Is your phone showing any signal? Have you checked the signal in your area? Please provide us with your Postcode so we can look into this,
-Mohsin
My post code is NE7 7HS. I need help being isolated. Nobody is helping. I just upgraded via a phone call from ID. This is a joke. I have checked already checked have plenty of coverage but not my phone. Can't talk to anyone and no one can call me either
😡😡😡😡😡
Hi!
Tell me, did the staff help you solve the problem? my mom had a similar situation
Hi
We can see from the system that your area is showing a lot of congestion which is why it is causing signal issues. We can confirm this is being worked on and the team is working on a resolution.
-Mohsin
HI
If you can get your mum to message us directly here, we will be able to look into this for her.
-Mohsin
Hi
Are you having issues with just calls or are texts and data affected too?
You mentioned that you upgraded, was this when the issue started?
Ryan
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