Best answer by Mohammed
View originalThank you all but i eventually managed to web chat to a lovely advisor who have sorted many issues our and also raised a complaint for me. Hope this will eventually get sorted.
Hi
Are you having issues with just calls or are texts and data affected too?
You mentioned that you upgraded, was this when the issue started?
Ryan
HI
If you can get your mum to message us directly here, we will be able to look into this for her.
-Mohsin
Hi
We can see from the system that your area is showing a lot of congestion which is why it is causing signal issues. We can confirm this is being worked on and the team is working on a resolution.
-Mohsin
Hi!
Tell me, did the staff help you solve the problem? my mom had a similar situation
My post code is NE7 7HS. I need help being isolated. Nobody is helping. I just upgraded via a phone call from ID. This is a joke. I have checked already checked have plenty of coverage but not my phone. Can't talk to anyone and no one can call me either
😡😡😡😡😡
Hi
We are sorry to hear this. Is your phone showing any signal? Have you checked the signal in your area? Please provide us with your Postcode so we can look into this,
-Mohsin
I have tried everything yesterday my phone was fine. Today all day no phone call out or in? So HELP.
Our network uses Three UK masts for coverage ☑️
You can head to our Coverage Checker to see what the expected coverage is like in your area.
Mohammed
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