Hi, one of my phones on my account has suddenly stopped working. It says it's not registered on the network and calls cannot be made or received, but wifi connectivity is fine. The bill is massively in credit, and my other phone has no problems. The network coverage in the area is also fine.
Please can you help rectify this problen asap because it's a work phone and is needed to be able to contact some very vulnerable people at this difficult time with coronoavirus.
Thanks
Becky
+10
Hi
We are very sorry to hear about this issue. If you can pop your postcode into our coverage checker, this is a good place to start to make sure there are no issues in your area: https://www.idmobile.co.uk/help-and-advice/coverage
After this, if you head to the settings of your phone and then go to the Mobile Network section, can you try a manual network search to try and gain connectivity? Also, please try your SIM card in another phone if possible to try and work out where the fault may lie; if it works in another phone, we know that the first phone has the fault and it is not account or coverage-related.
If this doesn’t help, please contact us and we’ll be back in touch as soon as we can.
Ryan
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