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Network problem phone not useable

  • 21 December 2018
  • 4 replies
  • 163 views

Userlevel 1
I just joined today and the signal strength shows either one bar or ‘No Service’. I looked it up and it looks like an on-going problem and says that the site to investigate the problems is unsafe. What happens now? I need a reliable phone .
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Best answer by terrywebbs 22 December 2018, 12:53

Welcome to the ID Community

Firstly try turning your mobile off and back on again this can resolve 80% of issues.

This link is the official Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.

Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.

If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be happy to monitor things and troubleshoot things further from there if needed.
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4 replies

Userlevel 6
Badge +7
I contacted customer support via Facebook Messanger and the help was instant. I am being credited until the engineers can sort the problem out. Thank you for your help.

@Zella your most welcome, glad things are moving in the right direction.
Userlevel 1
I contacted customer support via Facebook Messanger and the help was instant. I am being credited until the engineers can sort the problem out. Thank you for your help.
Userlevel 1
Thank you Terry. The coverage checker is the one that says it is unsafe to investigate the problem. I feel I have been sold a pup! I shall try the social media team.
Userlevel 6
Badge +7
Welcome to the ID Community

Firstly try turning your mobile off and back on again this can resolve 80% of issues.

This link is the official Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.

Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.

If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be happy to monitor things and troubleshoot things further from there if needed.

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