New to ID Mobile. last week I purchased the unlimited sim only deal, the sim arrived and I was registered and switched over fairly quickly with calls/txt/data all up and working fine.
My phone is set to 4G with full signal strength throughout my place.
As of a few days ago my internet speed has gone so slow and not loading various sites, and my hotspot has became very unreliable.
- Multiple web pages that were previously fine to access are now inaccessible - all I get are error messages referring to ‘security or SSL errors’ and so they won't load up. Before I purchased the sim, I checked the coverage for my area as advised via the link on the ID webpage, no issues. Tried to do it again now with new sim, but I cant even get on the web page due to the error messages reported above!
- Im using hotspot for my Mac which means both my phone and laptop are behaving in the same way as above, my access to the WWW has now been massively reduced.
- Suddenly apps that use data to make calls are barely useable, cutting in and out the reception is terrible, when before with my old sim the apps were fine.
I have unlimited data so don't understand why I'm having these problems and why they've occurred only in the last few days. I have checked the community posts for unlimited data queries and the responses from ID Mobile techs were there are no limits to data amount/speeds/hotspot performance with the unlimited package..
Any ideas on what I can do to return to the usual performance and internet access?