I think this is pretty poor. I discovered I couldn't receive 4G or 3G communication (incoming or outgoing) last night and in a house where WiFi connectivity is not great this leaves my ID mobile pretty useless.
The frustrating thing is the 'check back in 7 days for an update' - so effectively my communication could be hindered for up to 7 days (so far) that is 23% of my service yet, as with most other companies that will not be reflected in my forthcoming bill and i would be expected to pay for 100% of service.
I use my phone for work and this isn't acceptable.
To top it off their live chat has been 'too busy' most of the morning.