I have had no coverage since 6th October. Please can you shed any light on this issue.
Best answer by Rory
View originalI have had no coverage since 6th October. Please can you shed any light on this issue.
Best answer by Rory
View originalHi Geoff111,
Are you able to get reception in other areas? Is it only this postcode where you are experiencing problems?
Thanks,
Kieran
Yes, since Oct 5th my only access has been about half a mile from home, which is only when i get out for hospital blood appointments.
Regards
Geoff
Hi Geoff,
That sounds quite strange. I assume you’ve tried turning your phone off and then on again and it still doesn’t work?
What type of phone do you have?
Thanks,
Kieran
Yes, my wife and I are both with ID and in the same position. i have a nokia 2.1. She has a nokia 2.2
we have tried all of the suggestions, ie Airplane mode etc.
Hi Geoff,
I raised this with our Operations team and they’ve asked if you could please provide your full postcode so they can investigate further?
Cheers,
Kieran
WA11 9EJ
Hi Geoff,
Thanks for sharing that.
Our Ops team have checked our network partner Three’s maintenance checker and there does appear to be works on-going that’ll impact your postcode. It appears to be due to mast upgrades being done in relation to Three’s Big Network Build project. The team have reached out to Three support to see if there is an ETA on completion and we’ll get back to you once we’ve heard back.
Are you able to make any calls/send texts at the moment?
Thanks,
Kieran
Thanks Kieran,
All we can use is Whats App.
Regards
Geoff
My wife and I Pencil9515 have been in contact on the community since 06th October regarding no coverage. You have told us it is a mast issue on your side. THEN you send a monthly bill? What is going on. You wonder why people get irate.
Hello
We do not have a system that prevents bills from being produced when a coverage issue is picked up. Bills are generated monthly as normal. However, if there is an issue where services have been impacted in such a way you’ve been unable to use them, we can look into a credit towards this. I can see here Will said:
there will be absolutely no question about us compensating you back for the lack of service you’ve been able to get as of late.
On the other topic you have posted in. This is something we will look at once the issue is resolved. If you’re still facing issues, please post in your existing topic and we will try to help you further.
Mohammed
Thank you for your reply. I and my husband are still unable to make any phone calls or sending messages. Please take a look at our accounts you will be able to see the phones have not been used in that way. The only way we have of contacting is by using what's app. This started October the 6th.
Hi
Thank you,
Rory
Thank you for your response. Do you know when the mast will be fixed? That is the main problem, how long are we expected to be in this position.
We will look forward to the credit on both accounts.
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