Question

No local service

  • 10 June 2019
  • 8 replies
  • 179 views

No service on two phones each with different ID mobile sims at our home location - B73 6QP. This has persisted for five days now. Is there a local service issue that you are aware of or currently sorting out? Service works OK 1 mile outside of this area.

8 replies

Userlevel 2
Badge +6

Hi Allancprice, there is an issue in the area of the postcode you've provided affecting some 4G services. Other local towers are working as expected providing service away from home.

If you can look on each phone and perform a manual search you should be able to detect and connect to a 3G signal instead.
WiFi calling can also be set up on many phones to provide a connection at home.

https://www.idmobile.co.uk/help-and-advice/wifi-calling

Let us know how this goes.
Phil

No joy with 3G either unfortunately. I'll try WiFi calling and see how we get on with that. We just checked the 4G signal as we approached home by road and it definitely fizzles out around half a mile from here.
Apparently WiFi calling is not supported on Moto G6
Userlevel 7
Badge +10
Hey @Allancprice,

That's correct, we don't currently support the Moto G6.
Our list of Compatible handsets are found here: https://www.idmobile.co.uk/help-and-advice/wifi-calling

We're always updating the list of phones we have available so it could well be added in the future, we just don't have anything concrete to confirm.

Mohammed
Down again in B73 for the past 4 days. Same situation, two phones, same problem, both work outside of area. Prior to last outage there had been heavy rain, this latest outage seems to be following the latest heavy rain. Any idea when it is going to be fixed?
Userlevel 7
Badge +7
Hi @Allancprice,

Sorry to hear about the signal issues in your area.

I can see that there isn't any outage at the address at the moment, which means that we would need to look into this.

Are you getting no signal at home inside and outside of the home?
How many coverage bars do you get on the handset?

Kash
There is no signal inside or outside on either phone. We don't get a signal unless we drive a mile or so from our postcode. Neither phone is displaying any coverage bars.
Userlevel 7
Badge +7

Hi @Allancprice,

Not to worry we will certainly like to take a further look into this.

Please could you email us with the details of your query.

Once we receive your email we will help you out.

Kash

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