No network - complaint Case iD: 18897874

  • 16 November 2019
  • 1 reply

Userlevel 1

Hi I have been affected by limited network reception and no reception since Thursday gone and interestingly enough last month approx middle of month was affected by the previous outage


I have written an email to your complaints email address and received a message requesting me to respond with some details to security questions which I did. 


Please can someone update me as to what is happening


We have two Sims two different types of phones and tried taking sim out and restarting etc



1 reply

Userlevel 5
Badge +6

Hi @Leacroft 

First off, we’re terribly sorry to hear you’ve been facing some issues there locally.  Though we’re absolutely keen to help you.

We would need to take some further details from you in order to look into any existing complaint and access your iD Mobile accounts though.


So If you could, please get in touch with us either through one of the following:

  • Dialling 0333 003 7777 for our Customer Services Team.
  • Reaching our Live Chat Team here:
  • Facebook (
  • Twitter (
  • Emailing our office at:

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.