Have done all the usual checks and nothing works - this is a terrible waste of money
no network coverage to make phone calls and can't use data at all - what are we paying for?!
We’re terribly sorry to hear you’ve had some problems of recent
Have you restarted your phone at all since these problems began?
Could we get a postcode from you for where you’re experiencing issues? We’ll then take a look if any known issues exist with your local masts.
Have you been away from your home postcode to see if things are fairing better elsewhere?
Thanks Kevin. Yes we’ve tried restarting the phone. It happens everywhere, not just at home. Postcode is SE3.
Hi
Are your issues intermittent or do you permanently have no signal at all? Also, is there another phone that you can try your SIM card inside of to test if the fault lies with the phone itself?
Ryan
Hi, it’s permanent - and yes we have tried the SIM elsewhere.
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Moira
No, it’s not lost/stolen. A previous handset was.
SE3 0SL
Sorry to hear that
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Will
I think we did suspend but I am not sure whether we reactivated - can you check please?
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