Question

No network with new phone

  • 16 May 2020
  • 1 reply
  • 35 views

I upgraded my daughter's phone last month. She get a 'network unavailable' message. I have tried manually connecting, and have tested the SIM in another phone - it worked. The coverage here is very good and the problem persists at home and away. Another sim in her phone didn't work either so I assume from all this that it's a handset problem. Do you have any ideas of anything else we could try or shall we return the phone for a replacement?

 


1 reply

Userlevel 7
Badge +8

Hello @DolphinCool,

 

I’m sorry to hear that.

 

Sounds like a handset problem there.

Have you recently reported services as lost/stolen at all? The handset would have been blacklisted if this is the case.

 

We’ll need to take a look at your purchase further so we can advise.

I’ve sent you a PM with how we can sort this.

 

Mohammed

 

 

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