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no Phone calls allowed emergency only

  • 16 November 2020
  • 8 replies
  • 214 views
P
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emergency Calls only. I live in central London and surely I must be able to make phone calls?

Am disabled and the doctore couldnt contact me?

 

Phone is 3 years old.

Help.

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Best answer by Michelle 2 February 2021, 14:34

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8 replies

Kevin
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Userlevel 4
Badge +10

We’re sorry we haven’t been able to get to this one any sooner @POrky 

Have you since spoken to our Live Chat Team at all?

 

If not and you still need our help, please could you let us know the full postcode of where you are?

We’ll then check into any known issues with the nearby mast(s).

 

Have you been able to try your iD SIM in any other phones you have access to just to see if things fair better there?

P
Rank

Hi 

 

Phone has not worked for in bound or out going call. Doctor cant contact me. 

 

Was able to leave flat today to get help. The Sim is fine. Problem is the WIFI reception.

I have a Samsung J3 2016…...which seems too old for this service.

IS SOLUTION to get a reconditioned new phone that has reception?

 

Please that it is a monthly contract….

AM IN A CIRCLE OF HELL…….AND FED UP

Mohsin
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Userlevel 6
Badge +4

HI @POrky 

Have you been able to test the sim on another phone? If so, were you able to make/receive calls?

 

-Mohsin

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
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I said the SIM card was fine. It was tested in another phone by a IT repair shop ECT  in Kilburn.And there i was able to make a call. But in flat not able to make or receive calls,

It was he who said the problem was likely to be WiFi calling.

 

Seems this shop ECT in Kilburn, is the only place where I can find out what is happening,

P
Rank

Do you want my postal code to check service?

I repeat the SIM is fine.

Mohsin
Rank
Userlevel 6
Badge +4

HI @POrky 

Yes, Please provide us with your postcode so we can check this for you, 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

NW8 9HD

 

Michelle
Rank
Userlevel 5
Badge +8

Hi @POrky 

 

There are no reported issues within your postal area.

You mentioned WiFi calling, do you have this enabled on your phone when you are home? 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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