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NO SIGNAL ON MY PHONE

  • 14 December 2018
  • 4 replies
  • 579 views

Can someone please explain to me why I am having problems with my signal on my phone, I am going out of my mind here. It started 3 days ago and so today it will be 4th day, especially this time of the year.
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Best answer by terrywebbs 15 December 2018, 11:34

Welcome to the ID Community

@Jo Jo Rozalia @Dee64628 @SNAGY71

Firstly try turning your mobile off and back on again this can resolve 80% of issues.

Have you popped your postcode into our Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.

Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.

If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be happy to monitor things and troubleshoot things further from there if needed.
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4 replies

hi.We have the same problem.No signal or week signal.
Waiting the ID mobile answer because is not normal.
I’m having the same problem and can’t get through to speak to anyone or use live chat can’t find any updates on here either 🙁
As I am having the same problem I did dig in further 1D gets their signal from THREE and they are having lot's of problems at the moment hence the reason why we are unable to use our phones, this is very frustrating and I am very fed up with 1D phoned them went back to the branch where I bought the phone and none of them know what on earth is going on. Thank Go that I only have this phone for 2 months I am going to change it now with reputable company.
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Welcome to the ID Community

@Jo Jo Rozalia @Dee64628 @SNAGY71

Firstly try turning your mobile off and back on again this can resolve 80% of issues.

Have you popped your postcode into our Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.

Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.

If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be happy to monitor things and troubleshoot things further from there if needed.

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