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not receiving text messages

  • 2 September 2020
  • 65 replies
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BOSS91
Rank

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct etc.... checked all my inbox but can't find the code... it's been like half an hour. can someone help me out please..by the way i can receive messages from contacts. 

 

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Best answer by terrywebbs 16 January 2021, 16:45

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65 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @NothappywithID 

 

We’ve seen your other post and responded there.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

How do we let you know. You’re not contactable. Advance to 7.5.23 and I’m having the same problem.

Just start chatting online at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
The iD agents work until 8pm time on weekdays. 

NothappywithID
Rank

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

How do we let you know. You’re not contactable. Advance to 7.5.23 and I’m having the same problem.

Kash
Rank
Userlevel 7
Badge +7

@Devadathan Balakrishnan,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Devadathan Balakrishnan
Rank

Hi @Kash 

 

Yes they are using 044 before the number and I used to get the notificattions until I used to new iPhone with the same sim from ID.

 

Thanks

Deva

Kash
Rank
Userlevel 7
Badge +7

Hi @Devadathan Balakrishnan,

Welcome to the Community!

if it’s an international number we would advise that you contact them to ensure that they are using the country code.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Devadathan Balakrishnan
Rank

I  have the same issue. I could not receive OTP  SMS text message from only international bank have raised a case and the case officer said it can happen time to time. Is this been resolved to  anyone

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Brian Tayler,

Can you clarify.

If I understand correctly, you upgraded phones and now services are not working?

You should still be using the same SIM card as we don’t send out SIM cards with upgrades to handsets.

Or did you upgrade to a SIM only and buy your phone phone?

Check if the new SIM you got is active as well as testing the old.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Brian Tayler
Rank

Also having this issue after upgrading to a new device this week - haven’t moved provider and everything worked right up to the minute before I swapped the SIM over.

Mohammed
Rank
Userlevel 7
Badge +10

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out

Glad to hear it sorted itself out!

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Sean Cragg
Rank
Userlevel 1

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out

Kash
Rank
Userlevel 7
Badge +7

@Dezzick3,

Can you please provide us with further information about the issue that you are having?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Sean Cragg
Rank
Userlevel 1

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

Rory
Rank
Userlevel 5
Badge +6

Hi @Amber Harlow, I’d recommend contacting the Facebook, Twitter or Live Chat teams so they can take a look at your account.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Amber Harlow
Rank

@Michelle its not been resolved and still suffering

Hi Sajeesh, I’ve got this problem now. Can’t get into any of my banks because I’m not receiving the verification code!! Did you ever get it sorted out?! 

S
Rank

@Michelle its not been resolved and still suffering

S
Rank
Userlevel 1

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

@Michelle, curious to know how this issue was resolved before. I’m having the exact same problem, along with countless others (judging from the number of threads reporting similar over the last year) and am concerned whether iD can fix it or not (especially for folks who port numbers over to iD). It’s worrying just how many iD customers have complained about this and got nowhere with the Live Chat or Tech team. 

S
Rank

Done all that usual things

but it’s not happening

Kash
Rank
Userlevel 7
Badge +7

Hi @Dezzick3,

Have you tried the usual trouble shooting?

Have you checked that there isn’t a block on that number?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

No luck at all

iys a waste of time

S
Rank
Userlevel 1

I try to chat with the live chat team and I am getting the exact same message from them.this is very inconvenience  for me

 

@sajeesh, we’re not alone! It seems many customers are complaining about this. And what doesn’t help is being ‘fobbed off’ whenever speaking to someone on Live Chat. Did you have any more luck with the team that communicates via private messages on here?

S
Rank

I try to chat with the live chat team and I am getting the exact same message from them.this is very inconvenience  for me

 

S
Rank
Userlevel 1

P.P.S. Turns out I’m not receiving SMS texts from friends/contacts either. Just checked with a friend and asked him to text me. Nothing. 

S
Rank
Userlevel 1

P.S. Just to add, like others, I have gone through the whole series of troubleshooting tests – resetting phone, taking SIM out, resetting again, checking settings, trying the SIM in another phone, etc etc. Nothing sorts out the problem. 

S
Rank
Userlevel 1

I’m having the exact same issue as everyone above (and the countless others on other threads with similar topic titles), not being able to receive verification codes from all my phone apps. I switched from EE to iD on the 2nd August 2021. If the issue is that the “port is dragging”, as @Will notes, that’s a very long drag….

This seems to be a VERY widespread issue. I gather that staff are responding via private messages. Are folks getting this issue resolved or not? I had no luck talking to customer services via the Live Chat. I was told the Tech team would resolve it, but they are yet to do so and I’m simply told to wait another 48 hours whenever I raise the issue. 

This is causing all kinds of problems for myself and many other iD customers. Not being able to do basic stuff (like Online Banking etc) is a very serious inconvenience, to put it mildly. 

I sincerely hope that someone from iD gets back to me, with a solution of some kind, and very soon… I’m already looking around at other mobile network providers, thinking to switch again, thanks to this major inconvenience. 

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